Refund & Cancellation Policy

Important: This policy applies only to Library Bro platform subscription fees paid by library owners — not to student membership fees, which are managed directly between students and library owners.

1. Subscription Model

Library Bro subscriptions are available on monthly billing cycles, activated upon payment confirmation. Online payments are processed via Razorpay (UPI, cards, net banking).

2. Cancellation Policy

You may cancel at any time by emailing support@librarybro.in. Your subscription remains active until the end of the current billing period. Library data is retained for 30 days after expiry, then may be permanently deleted. Export your data before cancellation using the platform's export features.

3. Refund Policy

Library Bro operates a no-refund policy for completed payments. Exceptions are made for:

• Platform outages: Inaccessible for 72+ continuous hours due to our fault — eligible for pro-rated credit.
• Billing errors: Wrong amount or duplicate charge — full refund issued.
• New subscribers: Significant technical issues within first 7 days of first subscription — full refund on request.

Refund requests must be submitted within 30 days of payment.

4. Non-Refundable Situations

Refunds will not be provided for change of mind, failure to use the platform, mid-period cancellations, account suspension due to Terms violations, or requests made more than 30 days after payment.

5. How to Request a Refund

Email support@librarybro.in with subject "Refund Request — [Your Library Name]", your registered email, payment reference and reason. We acknowledge within 2 business days, resolve within 7 business days, and approved refunds are processed within 7–10 business days.

6. Contact

For questions, email support@librarybro.in — Monday to Saturday, 9 AM to 6 PM IST.